How do I return an item from my order?

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First and foremost you have to make sure the theme matches the look and feel you want and need. I used to think you could morph a premium theme into what you want with just a little tweaking. I’ve realized that is not so easy.

We have four professional graphic designers that create the design for our custom and stock themes. They’re professionals and they see the world in a different way than everyone else. They keep things cohesive and beautiful. When an average person starts to hack the theme and move things around, the beauty starts to be degraded and the theme loses the original intent.

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When selecting a theme, know that you can tweak colors and some other things but that a major overhaul (particularly layout) is best left to a design professional. Take the time to find a theme that meets 80% of your visual, layout, and content needs.

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How long will it take for a refund to show on my credit card account when I return an item?

Some WordPress themes are designed to accommodate blogs and some are designed for full-blown websites. While you can take a theme designed for a website with a blog and convert it into a blog only site, it is difficult to do the opposite.  Expecting that you can convert a blog theme into a professional company website is a step towards disappointment.

If you need a theme for a website, then search for WordPress themes that specifically say they are for business, corporate use, or a CMS.

Who do I contact with questions about merchandise or about my order?

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The more browsers a developer supports, the more development and support time will be required. For this reason, we find older browsers, like IE5 or IE6, painful. Many theme developers will not support these older browsers due to the excessive levels or support and coding needed and their inability to support current design elements.

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If you need support for older browsers you need to make sure that your future theme is designed to accommodate such requirements. Before deciding what you need, know that requiring older browser support will limit your theme choices immensely.

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Does Team SI Equipment ship outside the United States?

Responsive design is another word for mobile friendly. While lots and lots of WordPress themes are now designed to be responsive, not all themes are responsive and you need to be clear on your mobile needs.

Our responsive themes will adapt to browser sizes based on popular devices like Androids, iPhones, and iPads. We code and test each WordPress theme to automatically resize to mobile devices at 240px, 320px, 480px, and 768px. We’ve picked these sizes because they are common devices and because they are what the major WordPress coders utilizes for responsive design testing. Some users will want additional support for lesser used mobile devices and this should be thought through and documented prior to searching for themes.

Before falling in love with any theme, make sure you’ve decided if responsive design is a requirement and if it is, determine what level of responsiveness is needed.

Can I use my John Deere Credit card?

You may think I’m crazy for even bringing this up, but there is a reason.  The “glass half full” kind of girl that I am always thought all themes supported core WordPress features. The truth is that this is an incorrect assumption.

I have an SEO client I am working with right now that has a theme so poorly coded it is killing me. It lacks basic elements like proper spacing, ordered bullets, featured images for posts, commenting, and on and on. The creator of the theme just doesn’t know WordPress as much as he should. I don’t think he intentionally left these items out, but they are in fact missing.

Prior to buying any premium WordPress theme, make sure the theme supports core features like: WordPress menus, widgets, multiple sidebars, featured images, blog page beyond that of the home page, individual posts, author boxes, commenting, 404 page, sitemaps, etc.

Can I have an order shipped to a P.O. Box or APO military address?

Again, don’t assume your theme has multiple layouts and will accommodate things like full width pages, one or two sidebars, columns within content, etc. Review the theme description and demo to make sure the theme layouts will support the content you want to create.  Also verify the theme has widgetized sidebars and that the sidebar content isn’t hardcoded into the theme.

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Do you have a printed catalog or literature?

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Before you start looking for the perfect theme, decide if you need one menu or two menus. People many times use one menu for pages and secondary menu for categories. Do you need footer navigation or footer widgets with links? Is the navigation bar long enough to accommodate all your primary menu options? Some are not and I’ve even fallen into this trap with one of our designers. She created the nicest theme and it wasn’t until we were building it out that I realized the menu bar was way to small for the average amount of links people would need.

Learn from my mistake and consider your content sitemap and navigation requirements before buying your new theme.

I am looking for a specific item not shown in your online store. Can you tell me where I can find it?

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I’m a huge proponent of call to actions. I want every stock theme and every custom theme we build to have these available. Every website or blog wants the visitor to do “something”. You have to have a cohesive design with built-in options for call to actions to work well and look professional.

Before selecting your theme, figure out what actions you want visitors to take and document them. Then while theme shopping, make sure your theme can support your list of visitor to do items.

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Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat.

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